Privacy Policy

Dr. Nitin Jain's Gastro Surgery Clinic ("we", "our", "the clinic") respects your privacy. This policy explains what personal and health information we collect when you use this website (gastrosurgeryclinic.com) or contact us, and how we use and protect it. It is governed by Indian law, including the Digital Personal Data Protection Act, 2023.

Information we collect

• Contact details you submit through the appointment form or WhatsApp/phone: name, phone number, email, preferred hospital, preferred date and free-text notes.
• Payment data for online consultation fees, processed by Razorpay. We never store card or bank details on our servers.
• Technical data: anonymised analytics (Google Analytics 4) about pages visited, device and approximate location for the purpose of improving the site.

How we use your information

• To schedule, confirm and follow-up on your consultation.
• To send appointment confirmations and reminders to the patient and the treating doctor.
• To comply with medical record-keeping requirements under Indian law.
• To improve the website (aggregated, non-identifying analytics only).

We do not sell, rent or share your personal information with marketers.

Medical records

Any clinical reports, scans or history you share with the clinic are treated as confidential medical records. Access is restricted to Dr. Nitin Jain and authorised clinic staff for the purpose of your care. We retain medical records for the period required under the Indian Medical Council (Professional Conduct) Regulations.

Cookies and analytics

We use Google Analytics 4 to understand how visitors use the site. You can opt out by enabling "Do Not Track" in your browser or by installing the Google Analytics opt-out add-on.

Your rights

You have the right to access, correct, or request deletion of your personal data, and to withdraw consent. To exercise these rights, email care@drnitinjain.com or call +91 81698 65898.

Security

Form submissions are transmitted over HTTPS. Payments are PCI-DSS processed by Razorpay. Despite reasonable safeguards, no method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with a revised "Last updated" date.

Contact

Gastro Surgery Clinic, IIT Market, Powai, Mumbai 400076 · care@drnitinjain.com · +91 81698 65898